Technical support agent (French speaker) à Lisbon

Description du poste

+++ Please apply only if you hold EU citizenship or valid work permit for Portugal +++

Do you want to be part of a multicultural team in a company that works alongside well-known brands?

Do you want to work for an American multinational technology company that focuses mainly on Internet-related products and services? 

Do you want to relocate to the beautiful capital of Portugal – Lisbon?

Then this could be the perfect opportunity for you to have the experience of a lifetime!

The Company.

Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.

In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

The Job.

• Providing support to customers by responding to inbound requests 
• Assisting users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels
• Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/eCommerce reviews) channels
• Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner

The Profile.

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job. Are you customer service-oriented? Do you have good communication skills?

Then they might have an opportunity for you to join them!

• You are a native French speaker (this is a must!) + a good level of English 
• You have experience in technical troubleshooting (1 year mandatory!)
• You are motivated and committed to your work
• You have no trouble with writing in French
• You are a team player and willing to work with many other nationalities
• Sales/ Commercial background is a plus
• Previous experience in Customer Service or credit recovery experience is a plus

The Offer.

• Permanent contract and 3 months of the trial period
• Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm
• A package in line with the market: 830€ gross / month x 14 months + 70€ gross / month language bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in a shared flat provided by the company (rental fee to pay)
• Opportunity to be part of a challenging and fast-paced environment
• Possibility to collaborate with some of the biggest brands in the industry
• A multicultural and international environment
• Fully paid training, professional development ,and career evolution

Informations supplémentaires

Statut

Inactif

Formation requise

Autres Grandes Ecoles

Lieu

Lisbon

Heures de travail par semaine

0

Type de Contrat

CDI - Temps plein

Secteur

Service client / Centre d'appel

Permis de conduire FR/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Non

Langues

Anglais, Français