Graduate Job : French Technical Specialist for Mercedes
The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
The Retail Service department supports technical and product related competencies for CAC.
As an integral part of the MBC Sales & Marketing 2020 Program, Mercedes
'connect me' aims at making new and existing internet based services and media
available in passenger cars.
Further scope is optimizing and enhancing existing Mercedes-Benz services
(Mercedes.me, Service S24h, MB Contact, MB ServiceApp, Mercedes-Benz on social
networks, etc...).
With Mercedes 'connect me' Mercedes-Benz focusses on connecting the vehicle
with the customer’s personal network by:
Integrating those services
into an advanced vehicle telematics infrastructure
Interfacing those services and
new services/features in the vehicle into the Service24h and Customer Service
contact channels with availability of telematics data.
The role of Retail Service is
to solve complex and technical issues as second level and to delegate to HQ
where applicable.
Tasks and
Responsibilities:
Accept incoming support
requests, incidents and problems
Log all activities into the
ticketing tool
Participate in the setup and
the further development of this new business
Resolve minor training issues
on the phone
Resolve reported issues
according to pre-defined use cases
Report undefined issues to
higher level
Identify weaknesses in CAC
processes or tools and create awareness
Identify problems that can
effect CAC processes and escalate accordingly
Support users with process
knowledge and case specific routing
Your profile:
Advanced communication skills
(B2C and B2B)
Good knowledge of the English
language
Native french speaker
Advanced skills in customer
support and problem solving
Affinity with IT - Computer
literate (e.g. Internet & browser technology)
Affinity with vehicle
technology (e.g. telematics systems)
Strong identification with the
Daimler organization
Proficient understanding of
relationships between internal and external processes
Advanced knowledge of
interactions between tools and support systems Is capable of handling advanced
tasks in combination with regular workload without detriment to own stress
level
Acts as a “brand
ambassador”Acts as a “brand ambassador”
Supports strategic direction
even if in conflict with own view
Advanced knowledge of Daimler
system like VeDoc, WIS, etc. is beneficial
We offer:
Working hours 40 hours a week,
Monday - Friday.
Work in a growing
international company in a young, ambitious, professional and dynamic
environment.
A comprehensive relocation
package is applicable for candidates living further than 50km from the CAC and
willing to relocate to within 20km of the CAC.
Collective health insurance at
discounted rates, self-development opportunities, result-oriented bonus
(variable payment) and pension plan are just some of the secondary benefits of
working with us.
If you are interested by this position to work for Mercedes in Retail service.
Apply now on the link below and send us your CV and Cover letter in English.
Etes-vous
intéressé(e) par cette offre d'emploi pour Mercedes aux Pays-Bas ? Postulez
maintenant !
Si vous avez
des questions vous pouvez nous contacter par email: j.marin@youngcapitalinternational.com
ou au +31 23 205 2504.
Date de publication
19-03-2024
Informations supplémentaires
Statut
Inactif
Formation requise
Ecole de commerce/IAE, Ecole d'ingénieurs, Ecoles supérieures
Lieu
à l'étranger: 100 - Étranger
Type de Contrat
CDI - Temps plein
Secteur
Construction / BTP, Informatique / Télécommunication, Marketing digital / e-commerce / Internet
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